1. The short version
If DocDairy didn't work for you, we don't want your money. Cancel anytime; ask for a refund of a charge within 14 days and we'll give it.
2. Subscriptions
- Cancel anytime — cancellation takes effect at the end of the current billing period. There is no notice period and no cancellation fee. You keep full access until the period ends.
- 14-day refund window — if the service materially failed to work for you, email info@docdairy.com within 14 days of the charge and we will refund that charge in full.
- No partial-period refunds beyond the window above — but we never charge again after you cancel.
3. Free trials
Trials are free and require no payment card, so there is nothing to refund. When a trial ends, access locks but your data is kept — nothing is charged unless you actively choose a paid plan.
4. One-time services
Fees for one-time services (onboarding, data import, custom integrations) are refundable in full before the work is delivered. Once a service has been completed — e.g. your herd data has been imported and verified with you — the fee is non-refundable.
5. How refunds are paid
Card payments are processed by Paddle, our merchant of record; approved refunds are issued back through Paddle to your original payment method, typically within 5–10 business days. Bank-transfer payments are refunded by bank transfer.
6. How to request one
Email info@docdairy.com from your account email with the invoice number, or raise a request in the app under Support. We reply within one business day.